Personal Development

Assertiveness and Negotiation Skills

This course emphasises the practical application of core assertiveness and negotiation skills through the use of role play. The objective is to ensure that representatives are confident in dealing with customers and that this contact is productive in always achieving a win/win situation.

Interactive Skills

Introduces the theory of transactional analysis. Delegates will explore the practical implications of the theory in terms of their daily interactions with colleagues, clients and healthcare professionals.

Presentation Skills Revisited

Building on the presentation skills introduced in the ITC, this course focuses on practical application and providing individual feedback.

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