Personal Development

Interactive Skills

Introduces the theory of transactional analysis. Delegates explore the practical implications of the theory in terms of their daily interactions with colleagues, clients and healthcare professionals.

Team Building

Recommended to be taken between six and 12 months after the ITC, this session provides Nurse Advisors with an understanding of how teams are formed and the importance of developing individual roles within them.

Personal Effectiveness

Provides practical guidance to enhance personal effectiveness and performance through increased self awareness.

Mentoring

Develops mentoring skills through practise in a training environment. Encourages understanding of how these skills can develop other team members and will also help them to realise the impact their actions can have on their team.

Negotiation Skills

Emphasis is on the practical application of core negotiation skills through the use of role play. Ensures that delegates are confident in dealing with all customer and patient groups and that this contact is productive in always achieving a win/win situation.