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Ross McLuckie

Ross McLuckie

Contact Centre Business Manager


To succeed in our goal of improving patient lives, our people in the Commercial Contact Centre work with a variety of healthcare professionals to ensure that their patients receive the highest quality of care available to them.

My role as a Contact Centre Business Manager is to provide the tools, development opportunities and coaching to our digital and hybrid representatives to ensure we’ve completed high quality interactions, effectively communicating the key benefits to using our clients’ medicines to healthcare professionals.

Having started as a Medical Sales Representative in 2015, where I was going into GP surgeries to speak to doctors about cardiovascular medicines, after 18 months I was given the opportunity to join the fastest growing area of pharmaceutical sales by securing a role within the Contact Centre’s Multi-Channel Team based at Ashfield’s Head Office.

After a short period of transitioning to the new exciting world of digital sales, I now manage and support my own team made up of 20 people who utilise multiple technologies and digital avenues to communicate the key product messages to clinicians and ensure customers have access to the latest and most relevant information about the innovative products used to treat their patients.

Our People

We provide insight-led multichannel solutions for our clients working on a global, regional or local level across Europe, the USA and Asia. Our clients trust us to deliver integrated programmes and campaigns targeted at multiple audiences that exceed expectations.

Kai Brackhaus

Kai Brackhaus

Area Sales Manager Apothekenaußendienst (OTC)

Dr. Sabrina Nickel

Dr. Sabrina Nickel

Medical Agent / Pharmacovigilance Specialist

Janina Harsche

Janina Harsche

Junior Team Leader im Ashfield MDC, Hirschberg

Santa Catherine de Gentile

Santa Catherine de Gentile

Teamlead Candidate Management

Heiko Linser

Heiko Linser

Teamlead Vacancy Management

Unsere Werte

Unsere Werte leiten uns bei allem was wir tun.

Sie begründen die Art und Weise, wie wir auftreten, wie wir Entscheidungen treffen und wie wir uns gegenüber Anderen verhalten. Seien es Kunden, Lieferanten oder Kollegen.


Wir glauben, dass nur das Beste gut genug ist. Auf dieser Haltung basiert alles, was wir sagen und tun.


Unsere Partnerschaften basieren auf Vertrauen. Und dieses Vertrauen gewinnen wir, indem wir halten, was wir versprechen.


Wir streben danach, die Herausforderungen unserer Kunden zu lösen, Bestehendes immer wieder zu hinterfragen und innovative Ansätze zu entwickeln.


Wir verfügen über das Know-how und die Erfahrung im Outsourcing, um all Ihre Anforderungen erfüllen zu können.


Wir agieren mit Leidenschaft und tun alles für Ihren Erfolg.