Patient support and adherence programs

Going further when it comes to patient support

Our success in managing patient support services is built on understanding how to communicate with patients about their disease, as well as providing the right support to help them stay on therapy.

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Nareda Mills

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Ashfield can design and implement patient support programs to improve the lives of patients and deliver return on investment for your brand. With a long history in this area, we know success requires the right healthcare staff, training and management to support the safe and appropriate use of medication. We can help patients understand the benefits and the risks of taking medications regularly, as well as over a prescribed course of therapy when appropriate. There are several reasons why patients do not comply with the drug therapy: distorted expectations of the results, cost, denial and fear of adverse events. There may also be behavioral, physical or emotional causes that impact compliance.

• We design and implement successful customized compliance patient programs to address each unique reason for non-compliance

Trained nurse case managers will communicate in the way best suited to the patient and the brand, including inbound, outbound, email, text and web/video

• Virtual nurses can assist physicians and support patients with the administration of products, e.g. using web-cams to demonstrate how to inject a product

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