Increasing sales and driving brand awareness
Our Inside Sales and support services involve highly-trained sales reps interacting with healthcare professionals via phone (tele-detailing) or a web-based platform (interactive e-detailing). They are innovative, cost-effective and an increasingly popular way for pharmaceutical and healthcare companies to target customers in a more holistic way. These channels can be implemented at any stage of the product lifecycle to:
- Amplify your existing field teams
- Reinforce product messages
- Reach hard-to-access territories
- Promote mature brands without additional field reps
Our Core Inside Sales and Support Services
- INTERACTIVE E-DETAILING
Like tele-detailing, but these reps communicate with healthcare professionals via a web-based platform in order to share visual information on products.
- VACANCY MANAGEMENT
Vacancy Management is a personal and effective staffing solution that reduces the risk and costs associated with fixed-term headcount recruitment.
Trained reps interacting with healthcare professionals over the phone to educate customers and promote products.
- PHARMACY CAMPAIGN SUPPORT
Leverage the phone for your patients and HCP customers with the pharmacy. This key stakeholder is accessible by phone and an Inside Sales rep will reach >75% of pharmacists daily. An ideal solution for; new indications, formulary updates, pricing information, and patient support materials
- HYBRID REPRESENTATIVES
Multi-skilled reps working effectively across larger territories by using a blend of communication channels, including face-to-face meetings, tele-detailing and interactive e-detailing.
- STAKEHOLDER REPRESENTATIVES
Expert customer service teams handle customer queries, process product orders and reinforce a positive experience of the brand, helping to ensure long-term customer satisfaction and retention.
A great asset to sales teams, the concierge service sets appointments, takes requests for promotional material, recruits healthcare professionals to meetings. They do a lot of the background work that allows reps to get on and do what they do best.
For over 15 years, Ashfield has been the trusted and experienced international contact center partner of choice, bringing our clients responsive, multichannel services that are proven to grow sales and promote brand awareness.
Contact center partner of choice
- Pioneers of outsourced contact centers for over 15 years
- We’re committed to continual investment in technology, people, governance and services
- Highly trained inside sales reps working across a broad range of therapy areas.
- Dedicated building with state-of-the-art facilities in 11 countries (UK, US, Austria, Canada, Denmark, Germany, Ireland, Japan, Portugal, Spain and Turkey), and trusted delivery partners in France, Italy, Brazil and Argentina
- More than 100 client accounts with all the leading names in pharma