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Medical Information Solutions

Our robust infrastructure, cutting-edge technologies, and industry expertise are ready to offer a 24/7 flexible service you can trust

Providing Vital Information for Healthcare Professionals and Patients

Ashfield medical information solutions are nimble and flexible, offering dedicated, shared, hybrid, and after-hours models to accommodate client volumes and to provide innovative solutions to meet specific client needs.

We provide integrated configurations of these scalable services to help more than 25 pharmaceutical, biotech, and medical device clients meet medical information regulatory requirements:

  • Adverse Event Intake and Reporting
  • Medical and Technical Information Request Handling (Tier 1 and 2)
  • Medical Writing
  • Be Ready and/or Crisis Management
  • Compassionate Use
  • Product Complaint Handling
  • Clinical Trial Support
  • REMS Support
  • Conference Support

Ashfield Medical Information Solution Models

Our models give you the ability to scale or reconfigure the solution as your needs change.


  • Staff is shared across several clients
  • Licensed or non-licensed teams
  • Staff is not shared across clients
  • Licensed or non-licensed teams
  • Can staff 24/7/365
  • Leveraging model that combines shared and dedicated staff


  • Pager (30-minute call back)
  • Live service


Best-in-class medical information solutions based on extensive experience

We have provided medical information solutions to many major pharmaceutical clients, including emerging and mid-size organizations. All requisite resources are in place and ready for deployment as you need them — including:

  • 650+ seat call-center and all current multichannel communications infrastructure
  • 90% licensed healthcare communicators
  • Subject matter expertise
  • Thorough understanding of medical information requirements, compliance, regulations and importance
  • Content development of standard and custom response documents and FAQs

Your Ashfield medical information solution can be up and running quickly — operating as a transparent extension of your business. Throughout the engagement, our Ashfield Quality Management Framework and rigorous processes ensure best-in-class operational control, data security and quality management. Your Ashfield medical information solution will deliver on all KPIs for quality, accuracy, reliability and expertise.


Highly trained medical information professionals

Our highly trained medical information specialists are carefully selected, trained and monitored to offer an exceptional alternative or supplement to in-house teams. As the first line of contact between your organization and your customers, we provide a customizable, purpose-built service for individual products or a larger portfolio. For each service, we can deliver flexible staffing models and operational hours to meet your changing needs.


Ongoing Training of Medical Information Teams

During the startup and transition to an Ashfield medical information solution, team members receive thorough project-specific training, along with ongoing training in industry best practices.




  • Customer service and phone skills
  • Principles of Medical Information
  • Principles of Pharmacovigilance


  • Product and disease state training
  • Project-specific system training
  • Client-specific guidance and standard response documents


  • Adverse event reporting
  • Product quality complaint reporting
  • Healthcare Compliance
  • Client-specific CIA training, as needed
Qualification with proficiency of assigned cases


The right information at the right time

Leveraging experience from previous and ongoing medical information assignments, our professional teams embrace a can-do attitude and work innovatively to be responsive to customer information needs. The goal is making sure clients have the right information at the right time. In addition, team members are empowered to focus on continuous process improvement, with the goal of achieving quality and compliance at every level.


Extensive Medical Information Experience in Most Therapeutic Categories


  • Cardiovascular
  • Respiratory/Allergy
  • Inflammation and Autoimmune
  • Infection and Vaccines
  • OTC
  • Pain
  • Urology
  • Endocrinology
  • Orthopedics
  • Hematology
  • Neurodegenerative Diseases
  • Ophthalmology
  • Virology
  • Orphan/Rare Diseases
  • Disease of Addiction
  • Oncology
  • Neuroscience
  • Devices
  • Gene Therapy
  • Generics
  • Women’s and Men’s Health

Contact us

Speak to us about how we can provide tailor made solutions for you.

Ashfield offers a wide range of world-class, market leading services that include medical sales teams, inside sales, contact centers, clinical educators, patient support programs, medical communications, medical information, meetings and events, market research and training.