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Medical information services

Our robust infrastructure, cutting-edge technologies and industry expertise mean we’re ready to offer a 24/7 flexible service you can trust

Providing vital, accurate information to patients and healthcare professionals

With medical information services a regulatory requirement, we provide a comprehensive range of scalable services to pharmaceutical, biotech and medical device organizations of all sizes.

Our highly trained medical information specialists are carefully selected, trained and monitored in order to provide an exceptional alternative to in-house teams. As the first line of contact between your organization and your customers, we provide a bespoke service for a particular product or larger portfolio.

Our medical information services include:

  • Adverse event Intake / Reporting
  • Medical and Technical Information Request Handling (Tier 1 and 2)
  • Standard Response Content Creation, Customization and Maintenance
  • Be Ready / Crisis Management
  • Compassionate Use
  • Patient Registration
  • Product Complaint Handling
  • Patient Adherence/Patient Support
  • Clinical Trial Support
  • REMS Support

Within each service we can deliver flexible staffing models and operational hours to meet your changing needs.

Our Ashfield Quality Management Framework and rigorous processes ensure best-in-class operational control, data security and quality management.


Contact us

Speak to us about how we can provide tailor made solutions for you.

Ashfield offers a wide range of world-class, market leading services that include medical sales teams, inside sales, contact centers, nurse educators, patient support programs, medical communications, medical information, meetings and events, market research, pharmacovigilance and training.