We provide confidence to the patient and the healthcare professional by being true experts in communication. Ashfield Medical Services began as Alliance Healthcare Information and merged with Ashfield as a result of a growing number of integrated programs, including medical information and field clinical educators. This merger further strengthened our service offering, so that we now set the standard in medical information.
• We inform callers with great care and attention, ensuring compliance with national and local regulations for each corresponding country
• Our call centers include over 350 pharmacists and nurses with specific disease expertise, science graduates, drug counsellors and customer service representatives
• All our staff are carefully selected, trained and monitored for quality
• Our interactions are underpinned by leading-edge technologies and proprietary quality systems, which are fully compliant with all local regulations
• We are compliant with local privacy rules, including HIPAA and Safe Harbor certification
Quality, Partnership, Ingenuity, Expertise, Energy
It’s not just what we do, it’s why we do it.