About Us

Operational and compliance excellence

Providing accurate information to physicians and patients for almost two decades

We provide confidence to the patient and the healthcare professional by being true experts in communication. Ashfield Medical Services began as Alliance Healthcare Information and merged with Ashfield as a result of a growing number of integrated programs, including medical information and field clinical educators. This merger further strengthened our service offering, so that we now set the standard in medical information.

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• We inform callers with great care and attention, ensuring compliance with national and local regulations for each corresponding country
• Our call centers include over 350 pharmacists and nurses with specific disease expertise, science graduates, drug counsellors and customer service representatives
• All our staff are carefully selected, trained and monitored for quality
• Our interactions are underpinned by leading-edge technologies and proprietary quality systems, which are fully compliant with all local regulations
• We are compliant with local privacy rules, including HIPAA and Safe Harbor certification

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