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Case Studies.

Multiple Areas of expertise / USA

A flexible, responsive contact center service

Insight A client was experiencing a manufacturing issue that resulted in an unexpected increase in call volume. The calls were handled inter ...

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Ashfield Meetings & Events

Medical Information / USA

Long-term call center reliability

Insight: Our client faced high call volumes following the launch of a first-in-class birth control treatment. Idea: Instead of hiring short- ...

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Multiple Areas of expertise / United Kingdom

Measuring return on investment

Insight The client commissioned Ashfield Medical Information to implement a prescriber information service, involving an information kit and telephone calls to 28,000 physicians. Ashfield Insight & ...

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