Patient and care partner support

Research has shown that, when asked two weeks later, people remember*:

• 10% of what they read
• 20% of what they hear
• 30% of what they see
• 90% of what they do and say

As a result, we use the principles of multichannel delivery, variety and repetition to help patients engage with and retain important information about their condition, medication and the importance of adherence.

But experience also tells us that positive behavior change requires more than simple reminders and education. There can be a whole range of factors acting as a barrier to adherence, such as a patient seeing the medication as a constant reminder of their condition. That’s why we use health psychology to understand the true drivers of non-adherence and personalize our approach to patients’ needs accordingly.

Clinical Educator led training

One of the most effective ways we deliver education and training is through our team of Clinical Educators. They provide patient support and education that is supplemental and complimentary to that of their physician. They’re also trained in evidence-based health psychology techniques to help patients cope and reduce anxiety, fatigue and depression.

* Source: Edgar Dale, Audio-Visual Methods in Teaching, 1969, NY: Dryden Press