Account Operations Manager
I joined the business in March 2006 as a project manager. I was then promoted to account manager in 2008. In 2010 I shifted my interest to be more operational, exploring how and why we do things for the benefit of both the business and our clients.
My primary responsibilities are to make sure we operate efficiently and consistently. My role evolves in line with our clients’ demands and strategy, with projects including technology developments, healthcare professional reporting, SMMP [in full?] and streamlining standard operating procedures. I manage the finance support team and drive our KPI performance to meet both client and business demands.
We provide insight-led multichannel solutions for our clients working on a global, regional or local level across Europe, the USA and Asia. Our clients trust us to deliver integrated programmes and campaigns targeted at multiple audiences that exceed expectations.
We are defined by the values we share
Our values guide everything we do. They motivate our attitudes, actions, decisions and relationships with customers, suppliers and each other.
We’re driven by an uncompromising commitment to quality because patients’ lives depend on it.
Our partnerships are built on trust, and that trust is earned by consistently delivering on our promises.
We’re committed to solving problems, being resourceful and thinking differently for our clients every day.
We have a wealth of knowledge and experience built up over many years, so there’s nobody better to safeguard your success.
Our energy, imagination and enthusiasm mean we can deliver your goals, whatever they are.