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Pharma wants to be customer-centered and the Patient Service Team model makes that a reality. A Patient Service Team sees doctors, nurses and pharmacists every day, focusing on how to help improve the lives of patients. They provide patient-focused messages and services.

Benefits of the model include:

  • Reaches nearly 100% access of targeted accounts
  • Great employee job satisfaction and retention
  • Proven value to patients, doctors and office staff

Download our infographic to see how the model works and what makes a great Patient Service Team member:


For more information on our Patient Service Team model, contact John Gerow on

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