Ashfield takes over our client’s medical information service after a surge in demand caused customer service levels to drop
Within four weeks, Ashfield improved the service level dramatically with 80% of calls being taken within 20 seconds.
Case studies
Delivering successful solutions for our clients.
Ashfield delivers a PSP for a rare disease, with hand-on patient care and high-quality support materials
Ashfield's patient support programme (PSP) provides care, information and support for patients living with a rare and progressive respiratory disease.
Providing a home infusion service to support the NHS
Ashfield provides a service that supports the NHS to manage capacity and improve the patient experience
Home infusion service improves the patient experience and provides significant savings for the NHS
In the first year, the infusion service created savings of £295,000 for the NHS through reduced medication acquisition costs.
Ashfield Nurse and Healthcare Assistant team successfully overcomes major prescribing barrier
The requirement for a monthly blood test could have been a major prescribing barrier for our client. Ashfield helped overcome this by deploying a team of nurses and healthcare assistants (HCAs) to visit patients and take blood samples back to hospitals for analysis.
Nurse-led clinical reviews and education improves Type 2 diabetes outcomes
The review showed significantly improved clinical outcomes on four out of five diabetes markers