Our healthcare environment has evolved from a model where ‘doctor knows best’ to one that’s much more open and patient-centric. In this new era, it’s patient support programmes (PSPs) that represent the biggest opportunity for pharma to directly benefit patients, improve adherence and achieve better outcomes. With the trend towards outcomes-based reimbursement, pharmaceutical companies need to find ways to better serve their patients.
At Ashfield, we create successful country and multi-country PSPs that are specifically tailored to patients’ needs, treating them as individuals:
At the core of our care plans are our highly skilled and trained nurse teams. They build strong, trusted relationships with patients using the channels and settings that work for each individual, whether that’s home visits, telephone calls or video conferencing. Our nurses offer a wide range of support, helping patients to understand their conditions, administer medication and recognise the importance of adherence, from initial diagnosis onwards.
Multichannel PSPs also allow patients to quickly and conveniently access the information and support they need, when they need it through services such as helplines, apps, emails and educational websites.
To ensure we offer truly personalised patient care, we use a patient relationship platform, Salesforce Health Cloud. Health Cloud provides a complete, single view of each patient and helps us provide the best patient experience through customised care plans. It also supports operational efficiency, particularly for larger, multi-country programmes.
Fundamental to everything we do is a strict adherence to quality and the highest standards of compliance – especially with patient data security and the reporting of adverse events – in line with regulations and our clients’ requirements.
Pharmacovigilance / USA
16 Mar 2016
‘The Differences Between Clinical and Post Market Medical Review’ webinar March 30, 2016
Ashfield Pharmacovigilance will host a live webinar that will focus on the differences between...Read more
Quality, Partnership, Ingenuity, Expertise, Energy
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Ashfield Commercial & Medical Services
Ashfield is an international healthcare services organisation that redefines outsourcing. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
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