Contact centre services

Embracing digital channels, tailored to your needs

We understand your needs are unique. That’s why we offer flexible and tailored digital solutions to exactly fit your medical contact centre project requirements. With an ever changing pharmaceutical industry, this allows us to tackle even the most demanding challenges. Our highly experienced business development team can work with you to devise flexible plans to enhance the success of your business and future proof your offerings in this forward thinking industry.

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Colin Watson

t+44 1530 562300

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The Ashfield Medical Contact Centre offers a diverse range of services for our Clients, delivered through digital channels such as telephony and e-detailing. Our employees are involved with a variety of projects ranging from Appointment booking to Tele-detailing and Virtual Account Management.

Appointment booking – We have a wealth of experience in booking appointments for primary, secondary and strategic level customers. This service is a great asset to both established teams and new team builds, with proven success in new healthcare products to the UK pharmaceutical market.

Tele-detailing – This service can be designed to support existing pharmaceutical sales teams for a multi-channel approach or can operate as a stand alone team, to cover a range of National customers by communicating with customers via telephone and/or a web portal. With proven success through sales results and activity, the Tele-detailing teams are a fantastic new approach, to this ever changing pharma industry.

Virtual Account Management – A Virtual Account Manager has the flexibility to offer sophisticated interactions, with key customers without the barrier of geography. These multi-skilled individuals, interact via telephone or web portal and have the flexibility to deliver face to face interactions where needed.

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