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Contact centre services

Supplying innovative and cost-effective medical contact centres to target customers in a more holistic way.

Increasing sales and driving brand awareness


Contact centres typically involve highly trained sales representatives interacting with healthcare professionals via phone (tele-detailing) or a web-based platform (interactive eDetailing). Contact Centres are an increasingly popular way for pharma companies and healthcare companies to target customers in a more holistic way. These channels can be implemented at any stage of the product lifecycle. They complement your field teams, reinforce product messages, reach hard-to-access areas and promote mature brands without additional field reps.

Since 2011, Ashfield has been the trusted and experienced international outsourced contact centre partner of choice. Bringing our clients responsive, multichannel services that are proven to grow sales and promote brand awareness.

Outsourced contact centre partner of choice

  • Pioneers of outsourced contact centres since 2011
  • We’re committed to continual investment in technology, people, governance and services
  • 750 highly trained contact centre reps speaking 20 languages and working across a broad range of therapy areas. These include cardiovascular disease, respiratory diseases, diabetes, rheumatology, oncology, women’s health, neurology, nutrition, devices, vaccines, anti-infectives, dental care, generics and animal health
  • Dedicated call centres with state-of-the-art facilities in 11 countries. In UK, US, Austria, Canada, Denmark, Germany, Ireland, Japan, Portugal, Spain and Turkey. Trusted delivery partners in France, Italy, Brazil and Argentina
  • More than 100 client accounts with all the leading names in pharma
  • We were the Remote e-Representative of the Year 2016 and 2017 (UK PF Awards)

Contact centre services:

At Ashfield we offer a comprehensive suite of contact centre services, including:

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Speak to us about how we can provide tailor made solutions for you.

Ashfield offers a wide range of world-class, market leading services that include medical sales teams, telesales, nurse educators, patient support programmes, medical communications, medical information, meetings and events, market research and training.

Contact us