Patient service team model

Enhancing the patient experience and building your corporate brand

In today’s complex and crowded health market where patient-centric services are increasingly at the heart of decision making, you need more nuanced, sophisticated ways to build your brand and strengthen relationships with healthcare professionals. At Ashfield, we’re tackling the challenge head on with a new and dynamic approach.

Patient service representatives – separate from, but complementary to your medical sales teams – enrich the way you interact with prescribers and help them care for their patients.

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So how do they work? Our patient service teams are highly educated, with exceptional communication skills and a strong background in client service. They visit prescribers frequently, to talk about their most important concern: their patients. Each time, they leave valuable patient support information, research and educational materials, as well as handwritten notes inviting prescribers to call on them for more as appropriate.

It’s an innovative approach that’s supporting pharmaceutical companies in becoming increasingly patient-centric – and we’re proud to be leading the way.

The results for the patient service team model have proven:

  • High levels of access to prescribers
  • 90% client satisfaction right across Europe and North America
  • A highly effective, cost-efficient way to engage with healthcare professionals
  • A personal service with global reach, capable of worldwide deployment

  • Latest news

    Multiple Areas of expertise / United Kingdom

    17 Mar 2016

    Ashfield team achieves double win at the prestigious PF Awards 2016

    Raheel Mirza, Performance Consultant, won the award for best Learning and Development...

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  • Latest news

    United Kingdom

    02 Mar 2016

    Ashfield bolsters Quality & Compliance team with senior appointments

    Ashfield has announced two promotions to bolster its Quality & Compliance Team. Ange Cairns...

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  • Latest news

    United Kingdom

    24 Feb 2016

    Seven new members join Ashfield Healthcare Ltd.’s Board of Directors

    The Board of Directors oversees the operation of Ashfield’s market-leading contract sales,...

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