Insight & Performance

Learning & development

Helping organisations achieve excellence

Our expertise combined with the latest learning approaches and technologies will drive your excellence.

Our approach is always bespoke, delivering effective, engaging and enjoyable training solutions tailored to your specific business needs. Using our 4-D approach we discuss your needs, we design a programme, we develop the idea with you, and then we deliver it – with exceptional results. We have global experts who can deliver learning and development through a blend of classroom, individual and virtual training. They can help you get the best performance from your team through a range of different services.

• Sales force excellence
• Product and therapy areas
• Key account management excellence
• Personal effectiveness
• Team effectiveness
• Leadership and management
• Executive coaching

Sales force excellence
Your sales teams are critical to the success of your products. We can provide them with the specialist and often subtle skills they need. Building relationships, negotiating and ensuring legal compliance are all important, and our trainers – who have experience of leading successful sales teams – can improve your people through highly effective development modules.

• Group selling skills
• Effective listening skills
• Ethical negotiation skills
• Advanced questioning skills
• Effective non-verbal communication and many more

Contact Us

Lynn Hopkins

t+44 1625 509220

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Product and therapy areas
We understand how important it is for your sales and marketing professionals to have an in-depth understanding of your products and therapy areas. We can deliver the highest quality product and training solutions. This is because they are devised by PhD-educated experts with a vast working knowledge of best practice in instructional design. This is combined with our facilitators who have over 20 years’ sales and marketing and communication experience.

Key account management (KAM) excellence
Sales professionals now have to interact with multidisciplinary teams not just about drugs, but also therapy and disease areas. Customers can include nurses, pharmacists, specialists and physicians. Sales people need to understand the different influence and needs these varied customers have, and adapt their approach accordingly. This is where we can help with a number of specific modules.

KAM assessment and talent management
• Development and delivery of leadership and KAM assessment and development centres
• Development of KAM recruitment tools

KAM excellence training
• Account planning
• Stakeholder and influencer mapping
• Relationship management
• Value-based programmes
• Customer insight

Virtual KAM academies
• Blended learning to support classroom training

KAM consultancy
• Development of KAM account plan frameworks
• Stakeholder mapping generation and activation workshops
• Business strategy reviews
• Value maximisation strategies

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