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Medical information services

Our robust infrastructure, cutting-edge technologies and industry expertise mean we’re ready to offer a 24/7 flexible service you can trust

Providing vital, accurate information to patients and healthcare professionals

With medical information services a regulatory requirement, we provide a comprehensive range of scaleable services to pharmaceutical, biotech and medical device organisations of all sizes.

Our highly trained medical information officers are carefully selected, trained and monitored in order to provide an exceptional alternative to in-house teams. As the first line of contact between your organisation and your customers, we provide a bespoke service for a particular product or larger portfolio.

Services include:

  • Adverse event and product complaint handling
  • Intake reporting
  • Medical information request handling (tier 1 and tier 2)
  • Patient registration
  • Patient support/adherence
  • Clinical trial information support

Within each service we can deliver flexible staffing models and operational hours to meet your changing needs.

Our Ashfield Quality Management Framework and rigorous processes ensure best-in-class operational control, data security and quality management.

Contact us

Speak to us about how we can provide tailor made solutions for you.

Ashfield offers a wide range of world-class, market leading services that include medical sales teams, telesales, nurse educators, patient support programmes, medical communications, medical information, meetings and events, market research, pharmacovigilance and training.