We can offer a 24/7 flexible service you can trust
With medical information services a regulatory requirement, we provide a comprehensive range of scaleable services to pharmaceutical, biotech and medical device organisations of all sizes.
Our highly trained med info officers are carefully selected, trained and monitored in order to provide an exceptional alternative to in-house teams. As the first line of contact between your organisation and your customers, we provide a bespoke service for a particular product or larger portfolio.
Our medical information services include:
- Adverse event and product complaint handling
- Intake reporting
- Medical information request handling (tier 1 and tier 2)
- Patient registration
- Patient support/adherence
- Clinical trial information support
Within each service we can deliver flexible staffing models and operational hours to meet your changing needs.
Our Ashfield Quality Management Framework and rigorous processes ensure best-in-class operational control, data security and quality management.