Medical Information

Adverse event and product technical complaint reporting

Management of events from recognition to submission

Supporting and reassuring you with a complete range of high-quality services.

Contact Us

Colin Watson

t+44 1530 562300

Send email Contact us

Regulatory requirements mean there is more importance for timely and accurate submission of adverse event (AE) reports and product technical complaints (PTC)

Recording and monitoring of AE and PTC for medicines and devices, with full management of reported complaint, sample return, investigation and complainant reporting.

This includes:

Domestic and global cases
Medical products / device products or investigational drugs / device products
AE intake case entry into database
Case quality review
PTC intake case entry into database
Facilitation of pharmacy exchanges
Facilitation of product retrieval for investigational purposes
Reconciliation of all reports and cases

Related Case Studies

  • Ashfield Meetings & Events

    Medical Information
    USA

    Long-term call centre reliability

    Insight Our client faced high call volumes following the launch of a first-in-class birth...

    Read more
  • Multiple Areas of expertise
    USA

    A flexible, responsive contact centre service

    Insight A client was experiencing a manufacturing issue that resulted in an unexpected...

    Read more

Connect With Us

Simple Share Buttons