The Ashfield Contact Centre offers a diverse range of roles utilising digital channels such as telephony, e-detailing & remote medical solutions. We deliver a variety of projects ranging from Appointment booking to E-detailing and Virtual Account Management.

Based in our state of the art contact centre at Ashfield head office, Ashfield remote locations, various client locations UK wide, or in some cases from home, Ashfield provides the opportunity for you to be involved in cutting edge multi-channel programmes.


What roles are available in the contact centre?

  • Concierge services, such as appointment booking, customer contacts or data collation provides the opportunity for either those new to a contact centre career or those wanting to work in a fast paced exciting environment to drive contacts with primary, secondary and strategic level customers. This could be a fantastic development role, a real starting point for those wishing to expand their career the contact centre further.
  • E-detailing– as an E-detailer you can support existing sales teams with a multi-channel approach or can operate as a standalone operative, reaching a range of UK wide customers via telephone and/or a web portal. With proven success through sales results and activity, the E-detailing teams are a fantastic new approach, to the ever changing pharmaceutical industry and a real chance to develop a contact centre career further, with the option of full Virtual Account Management.
  • As a Virtual Account Manager you would have the flexibility to offer sophisticated interactions, with key customers without the barrier of geography. Our multi-skilled individuals provide high value services, interacting via telephone or web portal with the additional flexibility to deliver face to face interactions where needed.

If you feel you have the passion and enthusiasm to be part of this fast paced environment, providing innovative multichannel solutions then contact us today to find out more……