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The challenge

  • Our client transferred their medical information services to Ashfield from another outsourcing provider in 2011
  • Our challenge was to deliver a high-quality service designed for a complex and evolving market
  • We had to address the needs of an expanding portfolio that included branded pharma, biopharma, vaccines and devices

Our approach

  • Accurate and timely responses are provided 24hrs a day - to enquiries from a wide variety of patients and HCPs
  • We deliver high-quality customer service, product complaints management and adverse event reporting

The outcome

  • The service has expanded from four Ashfield head office staff to 14, including two remote employees and two represenattives working in our client’s office
  • We have a proven track record of service provision, and handle 2,000 queries a month on behalf of our client
  • 100% of patient and HCP queries have been closed within five days
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Contact us

Speak to us about how we can provide tailor made solutions for you.

Ashfield offers a wide range of world-class, market leading services that include medical sales teams, telesales, nurse educators, patient support programmes, medical communications, medical information, meetings and events, market research, pharmacovigilance and training.

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