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The challenge

  • Our client had a promising new product but the requirement for a monthly blood test could be a prescribing barrier
  • The goal was to minimise time and effort for HCPs and remove additional workload for the NHS
  • These patients may have limited mobility and can often be quite isolated so rapport building was key

Our approach

  • We built a team of nurses and HCAs to visit patients and take the blood samples back to hospitals for analysis
  • Our nurses visit a patient’s home or workplace to take blood every two weeks for six months
  • We provide a dedicated phone line for patients to arrange a call with a nurse the same day

The outcome

  • 403 referrals to the service and over 3,500 blood samples taken – with the rise in patient referrals, the need to increase the team size has been identified
  • Patient feedback has been overwhelmingly positive – and zero complaints to date
  • Seen initially as a blood collections transactional service, this has broadened into a patient support programme and has become a value add for our client’s brand
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Patients contacted within 24hrs of referral

100%

Samples hand delivered to lab on the same day

100%

I very much enjoyed this service. My nurse was professional, positive, friendly and knowledgeable. She put me at ease as my veins often don’t behave - the six months went by very quickly and I was quite sad when it ended. I would like to pass on my appreciation to the nurse and the service as a whole, thank you.

Patient

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Ashfield offers a wide range of world-class, market leading services that include medical sales teams, telesales, nurse educators, patient support programmes, medical communications, medical information, meetings and events, market research, pharmacovigilance and training.