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The challenge

  • The NHS had an increasing number of directives and funding changes, and needed innovative ways to deliver efficiencies
  • The average time for an infusion in an NHS trust is over 6 ½ hours, leading to poor patient experience and bottlenecks
  • Our client wanted to increase the choice of locations, offer a home visit service and improve the patient experience

Our approach

  • Our team (16 nurses, 1 manager and a scheduler) arranged and undertook infusions at patients’ homes and 18 UK locations
  • We collected data to review outcomes, assess adherence and ensure a positive patient experience
  • Where possible, we ensured a 1:1 nurse to patient ratio

The outcome

  • A total of 1,406 infusions have taken place. In the first year, the infusion service created savings of £295,000 for the NHS through reduced medication acquisition costs
  • For patients being infused at home, this equates to an annual saving of £2,583 per patient
  • The programme also created increased infusion unit capacity, enabling the NHS to deliver an additional 741 infusions
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I’m always reassured that, if there are any issues regarding patients using the service, the nurse will contact me for follow up and encourage the patient to do so.


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