Skip to content
Visit our COVID-19 Response Centre for all our updates Read more

The challenge

  • Our client had recently launched a product in a rare and progressive respiratory disease
  • Whilst well managed in specialist centres, appointments at more local centres did not offer the same level of care
  • Given the relatively small numbers of patients, it was also difficult for patients to develop their own support network

Our approach

  • Our respiratory experts in healthcare communications partnered with our specialist nurses to meet patients' needs
  • Our nursing teams deliver hands-on patient care in person and by email/phone
  • This is supported by high quality support materials to help educate patients about their condition and treatment

The outcome

  • The patient support programme was launched with specialist nursing support available by phone, email and at clinics
  • Supporting materials including a side effect and symptom tracker, alert card, disease and treatment information - the feedback from patients is extremely positive
  • Supporting materials were also created for our client to use with treating physicians
Contact Us

Contact us

Speak to us about how we can provide tailor made solutions for you.

Ashfield offers a wide range of world-class, market leading services that include medical sales teams, telesales, nurse educators, patient support programmes, medical communications, medical information, meetings and events, market research and training.

Contact us