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Lorna Towndrow

Lorna Towndrow

Training and Operations Manager

United Kingdom

I started my career at Ashfield in 2016 as a Concierge Executive in our Commercial Contact Centre. Since then I have had various Digital Sales Representative roles, where I promoted products to clinicians on behalf of some of our biggest clients.

In 2017, I was promoted to Training and Operations Manager in the Commercial Contact Centre. In my role I am responsible for the on-boarding of new starters, building and running Contact Centre specific training courses and reviewing our operations to ensure we are providing innovative and effective digital solutions to our clients. No two days are ever the same, but that’s why I love what I do!

Our People

We provide insight-led multichannel solutions for our clients working on a global, regional or local level across Europe, the USA and Asia. Our clients trust us to deliver integrated programmes and campaigns targeted at multiple audiences that exceed expectations.

Our values

We are defined by the values we share

Our values guide everything we do. They motivate our attitudes, actions, decisions and relationships with customers, suppliers and each other.


We’re driven by an uncompromising commitment to quality because patients’ lives depend on it.


Our partnerships are built on trust, and that trust is earned by consistently delivering on our promises.


We’re committed to solving problems, being resourceful and thinking differently for our clients every day.


We have a wealth of knowledge and experience built up over many years, so there’s nobody better to safeguard your success.


Our energy, imagination and enthusiasm mean we can deliver your goals, whatever they are.

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