Building a pharmaceutical contact centre is not easy and the stakes are high.
Contact centres have been popular in retail and financial sectors for decades, but are still relatively new within the pharmaceutical industry. Why? Although the idea of transferring the concept sounds simple enough, establishing and running a contact centre to serve the pharmaceutical industry can be a challenging undertaking – with a whole host of factors to consider, including technology, infrastructure, compliance, adverse event reporting, getting the right talent and measuring success.
We’d be here for a long time if we tried to tackle all of these issues at the same time – we wanted a snappy, digestible read that you can get through in your lunch break. Download our guidebook to see our top tips for recruiting, training and retaining the right talent…
If you have any questions or would like to find out more about Ashfield’s Contact Centre services, please contact Karen Bell on +44 7823 535956 or email Karen Bell. For any job enquiries, please visit our careers website.